Better rest starts here.
Setup guidance, warranty registration, troubleshooting, and personal support for your VINITIN air mattress — all in one place.
What do you need help with?
Choose an option below and get to the right answer quickly.
Quick Setup
Inflate, adjust, deflate, and store your mattress correctly from day one.
View setup guide →Activate Warranty
Register your VINITIN purchase so your support details are easy to find later.
Register product →Troubleshooting
Fast checks for firmness, inflation, deflation, pump power, and possible air loss.
Find a solution →FAQ
Answers to the most common questions about first use, cleaning, storage, and care.
Browse answers →Email Us
Prefer email? Reach the VINITIN support team directly at support@vinitin.com.
Open email →Replacement Support
If something is not working as expected, tell us what happened and we’ll help with the next step.
Contact support →Feeling softer after the first night can be normal.
New air mattresses may relax slightly as the material stretches during initial use. A quick top-up can restore the firmness you prefer.
Read first-use tipsSupport without the runaround.
We keep setup and troubleshooting simple so you can solve common issues quickly.
From box to bed in four steps.
Keep the mattress on a clean, flat surface and use the built-in electric pump according to the product markings.
Unfold
Place the mattress flat with space around the pump and power cord.
Plug In
Connect the built-in pump to a suitable household outlet.
Inflate
Turn the control to inflate and stop when the mattress reaches your preferred firmness.
Rest
Let the mattress settle, then add a little air later if needed.
Questions about setup, product care, or a problem with your mattress? We’re here to help.